Terms & Conditions - The French Furniture Company

Please Note:

All images , descriptions, Registered and unregistered design rights and IP  are owned  by The Furniture Logic Pension Scheme. Any attempt to duplicate or “Pass Off " will be met with the full force of the law.

Terms and Conditions

Please read these terms and conditions carefully as they contain the legal terms and conditions that you agree to on each occasion when you use the www.thefrenchfurniturecompany.co.uk website and to any correspondence by e-mail between us. Please read these terms carefully before using this Website. 


Registered Address :

3A Crome Lea Business park,Madingley Road,Coto, Cambridge,CB23 7PH

You Are: A visitor to Our Web Site / Our customer

In this agreement:



 Means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.

"Our Web Site"

Means the entire computing hardware and software installation that is or supports Our Web Site.

"Goods and Services"

 Means any of the goods and services we offer for sale on our Web Site.


Means information in any form published on Our Web Site by us or any third party with our consent.

Our Contract with You

These terms and conditions apply:

So far as the context allows, to you as a visitor to Our Web Site.

In any event to you as a buyer or prospective buyer of our Goods.

We shall accept your order by e-mail confirmation. Our message will also confirm details of your purchase and inform you when we shall dispatch your order. That is when our contract is made. It is possible that the price may have increased from that posted on our web site. 

We may change these terms from time to time. The terms that apply to you are those posted here on Our Web Site on the day you order Goods and Services.

Price & Payment For Uk Mainland Delivery

Prices are in Pounds Sterling .

 You must pay us the full price of your order before we will send any part of it. 

You will pay all sums due to us under these terms by the means specified without any set-off, deduction or


 Your Order

All items in stock have a delivery of time of 7 - 10 working days , once collected by our couriers.

As our reproduction furniture is hand-made the re-order time for goods can be between 2-14 weeks.

We aim to be as accurate as we can with delivery estimates but they are not binding. Delays may occur in

shipping which we have no control of and we ask our customers to be patient should unforeseen delays occur All our furniture is handmade and as such some pieces may vary slightly in colour. Every effort is made to avoid this. 

We ask all our customers to check their measurements and access to avoid disappointment.

All bespoke items made to order cannot be cancelled. We will not refund bespoke orders of furniture simply because it does not match, suit or fit or because they are unsuitable to the position the customer envisaged. Each piece is ordered for you and cannot be returned to the manufacturer.

Export Orders

Prices in Euros,USA Dollars and CAN Dollars are updated weekly , and please contact us prior to payment .

Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to

payment in a currency other than pounds Sterling will be borne by you. 

 Any details given by us in relation to exchange rates are approximate only and may vary from time to time.

Ordering errors

You are able to correct errors on your order up to the point at which you click on submit on the final page of our ordering process. We will also email you a copy of your invoice for you to check.

Information You Give Us

You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods and Services. 


We have carefully chosen Courier Companies to deliver the items that you order  to you. 

Once the product is picked up from us by the Carrier will make deliveries to the address stipulated in your order. Please note that all deliveries are to room of choice subject to access.  It is the customers responsibility that all ordered goods fir into their home and that there are no access issues. You must ensure that someone is present to accept delivery. Please allow 7 to 10 working days for delivery of  your order. 

 Delivery charges

Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded

It is the customer's responsibility to ensure that all ordered goods fit into the home and that there is no restricted access.

Subject to the other provisions of these conditions we shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery, nor shall any delay entitle the customer to terminate or rescind the contract, unless such delay exceeds 180 days.

If for any reason the customer fails to accept delivery of any of the goods when they are delivered we will bring the goods back and charge of between £80.00 - £200.00 for each failed delivery .

Unless we have stated otherwise in writing, delivery dates are not guaranteed, although we shall make every reasonable effort to deliver the goods by any quoted delivery date. We may deliver the goods in instalments if the goods are not available at the same time for delivery.

All our furniture is delivered by insured furniture couriers.

Damaged goods

Our couriers will deliver items to your room of choice subject to access.  They will unpack and install goods for you.  Please check your items thoroughly prior to signing for them , If the items are not in perfect condition please do not accept them and contact us  for a replacement to be sent.  Once items are signed for we will not be held responsible for any loss or damage

whatsoever .Ideally please telephone us straight away and whilst the delivery driver is with you if your item is damaged or broken 08450 547 528 - so the item can be returned immediately.


All products have a standard 12 Months guarantee which is honoured in the form of parts and labour.


The French Furniture Company has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders

will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor or Printer, we cannot guarantee that your monitor's / Printers display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, The French Furniture Company disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. The French Furniture Company shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Promotions /  Sale Items

From time to time we  offer promotions to our customers .

Any item purchased prior to a price reduction either delivered or pending delivery cannot  be reduced.

Taxes, Duties & Import Restrictions for Overseas Orders

We have no knowledge of, and no responsibility for, the laws in your country of residence.

Overseas orders are subject to up to 25% restocking charge upon cancellation after 4 weeks of being placed.  

You are responsible for purchasing Goods, which you are lawfully able to import, and for the payment of import duties and taxes of any kind levied in your country of residence.

Goods Returned

We hope that you are happy with your purchase; however, because you are buying the Goods by mail order, you may have a right of cancellation. 

If you do, these are the terms that apply: You must tell us in writing(email is acceptable)  you wish to cancel within 7 days of your receipt of the Goods;  

In any event, you may not cancel orders for handmade, specially commissioned or personalised goods; 

The Goods must be returned to us within 21 days of your telling us you wish to cancel:

with both goods and all packaging in their original condition; Please note we will be unable to accept any goods without their original packaging.

securely wrapped to prevent damage;

including our delivery slip and completed returns form;

At your risk and cost. (please let us know if you wish to use our courier service to return goods and we will arrange for this)

Any goods purchased in our showroom will be subject to a restocking charge of 20% of the total order value.                                     

After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt;

if you do not return the Goods to us, you are still liable to us for the cost. Unfortunately, we cannot accept responsibility for returned items lost in the post and recommend that you get a certificate of posting. 

We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.


You can cancel  stock, non bespoke items any time between order and delivery.  Should you cancel you order after we have handed the goods to our courier service  We will refund the price of the product, however you will be liable to pay for the delivery charge and 50% of the return delivery for the goods to be brought back to our warehouse.


Our Content suppliers or we may make improvements or changes to Our Web Site, the Content, or to any of the Goods and Services, at any time and without advance notice. 

You are advised that Content may include technical inaccuracies or typographical errors. 

We give no warranty and make no representation, express or implied, as to:

The adequacy or appropriateness of the Goods and Services for your purpose.

the truth of any information given on Our Web Site;

any implied warranty or condition as to merchantability or fitness of the Goods and Services for a particular purpose;

Compatibility of Our Web Site with your equipment software or telecommunications connection compliance with any law;

Non-infringement of any right.

We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Web Site or the purchase of Goods. 

In any claim against us our liability is limited to the value of the goods you have purchased in the contract, which is the subject of the dispute.

All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the contract.

Nothing in these conditions excludes or limits the liability of The French Furniture Company:

a) For death or personal injury caused by The French furniture company negligence; or 

b) under section 2(3), Consumer Protection Act 1987; or 

c) for any matter which it would be illegal for The French Furniture Company to exclude or attempt to exclude its liability; or 

d) for fraud or fraudulent misrepresentation.

Subject to the above

i.) The French Furniture Company's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the contract shall be limited to the contract price; and 

ii.) The French Furniture Company shall not be liable to the customer for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the contract.

Content & Intellectual Property Rights

Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of us and / or the other Content provider. We will strongly protect its rights in all countries. 

You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement. 

You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any portion of any Content.

System Security

You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of the Installation; 

You agree that you will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of Our Web Site, or any software used on Our Web Site, and that you will not permit any other person to do so. 

You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

Examples of violations are:

Accessing data unlawfully or without consent;

Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures;

Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing";

Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting;

Taking any action in order to obtain services to which you are not entitled.

You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising out of:

Any violation of system security as set out above;

Your use of Our Web Site;

Any other breach or violation of this agreement by you;

The infringement by you or by any other user of the services using your computer, of any intellectual property or other right of any person or entity, or as a result of any threatening, libellous, obscene, harassing or offensive material contained in any of your communications.

The French Furniture Company makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. The French Furniture Company shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The French Furniture Company shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.


You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising in any way out of your use of Our Web Site, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

Contractual Limitation

Where we provide goods or services without specific charge, then it (or they) is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual or other obligation upon us in respect of any such goods or services.

Rights of Third Parties

Nothing in this agreement or on our web site shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.



If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.


No Waiver

No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

Dispute Resolution

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

Force Majeure

We are not liable for any breach of our obligations resulting from causes beyond our reasonable control.

Governing Law

This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.


Changes to legal notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

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